How Returns & Refunds Work with Us

Returns and refunds don't have to be hard. When you buy from us, we make the process clear and quick. Follow the steps below to achieve the right outcome, including a refund, replacement, or store credit, without the stress.

What does a return mean with us?

You ordered from us. Something isn't right, the size, colour, or quality. You tell us, we guide you through the return, and we handle the rest with our warehouse team. You don't need to send items to a shop front or chase different contacts. You work with us, start to finish.

The usual return flow

You contact us with your order number and the reason for the return.
We approve the request if it meets our policy and send simple return instructions (and a label if needed).
You post the item back using the instructions we provide.
Our warehouse checks the item upon arrival.
We will issue your outcome as either a refund to your original payment method or as store credit, based on your preference.

Tip: Keep tags on and the packaging in good condition. This helps us process your refund more quickly.

What makes our process easy

Clear timelines: We provide you with specific instructions on when to send the item and when to expect your refund.
Straight answers: You talk to us, not a maze of contacts.
Speed: Once our warehouse receives and inspects the item, we process your refund promptly.
Support that cares: Our team replies with practical steps, not jargon.

Why this matters for you, and us

Happier experience: A smooth return builds trust.
Time saved: Fewer emails and faster outcomes.
Confidence to shop: You know we have your back if something isn't right.
Brand standards: We keep our promise on quality and service.

Our checklist before we list any product

We keep returns simple by doing our homework first:

Clear policy: We define the return window (in terms of days), item condition, and the required proof.
Shipping steps: We provide clear and easy-to-follow return instructions.
Refund timing: We explain when refunds happen, after our warehouse confirms the item's condition.
Support options: You can reach us by email or chat for quick help.
Accurate listings: We keep sizing, materials, and photos up to date to reduce returns.

Sample policy wording you'll see from us

Returns: Not happy with your item? Contact us within 14 days of delivery. We'll review your request and send return steps. Items must be unused, with tags, and in original packaging. Once our warehouse receives your return, we'll process your refund to your original payment method. Processing times may vary depending on your bank.

Exchanges: Do you want a different size or color? Begin a return with us and place a new order for the desired item. This speeds up delivery.

Damaged or incorrect items: Contact us within 14 days of your order with your order number and photos. We'll fix it fast.