FAQ

ShibuV is a fashion house built for real life — offering curated modern pieces that are stylish, comfortable, and versatile for everyday wear, busy days, nights out, and everything in between. We focus on quality, fit, and timeless design.

You can reach us via email at info@shibuv.com . We also have a “Contact Us” page on the site for inquiries.

Our address is listed in the About Us section:

• 1732 Santee Street, Los Angeles, CA 90015, USA
• 1 / 5 Nevin Street, South Hobart, Tasmania, Australia

Browse our collections, select your item, choose size/colour (if applicable), and click “Add to Cart.” Proceed to checkout, provide your shipping and payment details, and confirm your order.

We offer a stylish range of women’s and plus-size fashion designed for every occasion. Our collection includes trendy tops, bottoms, skirts, and jeans, along with elegant dresses, jumpsuits, and coordinated sets. You’ll also find premium outerwear, activewear, lingerie, and swimwear, as well as comfortable bodysuits, cozy sleepwear, and much more—all crafted to combine quality, comfort, and confidence in every piece.

We provide a Size Chart on the site. Please refer to it carefully, compare with your measurements, and select accordingly. If in doubt, contact us for assistance.

Yes — we restock selected items when possible. Be sure to sign up for restock alerts or subscribe to our newsletter.

We currently accept major credit and debit cards, including Visa, Mastercard, American Express, and Maestro, as well as PayPal, Apple Pay, Afterpay, Shop Pay, Diners Club, and Discover. We’re continually expanding our payment options to offer greater convenience, so please check back for future updates.

Yes, during promotions or clearance events, we may offer discount codes. You can enter them at checkout.

All duties, taxes, and import fees are included at checkout, and your order will be shipped as Delivered Duty Paid (DDP). This means the total price you see at checkout covers everything—there’s nothing extra to pay upon delivery. You can shop with confidence knowing all costs are transparent and fully settled before your order is shipped.

Yes, we ship to most countries worldwide. If you’re unable to complete your checkout, it means we currently don’t offer shipping to your country.

Shipping times vary based on your location, chosen shipping method, and customs clearance. Typically, domestic deliveries (within the US and other supported countries) take 3 to 5 business days, while international orders arrive within 5 to 10 business days. We offer same-day shipping from our Los Angeles, USA warehouse for orders placed before the daily cutoff time; orders received after that are shipped the next business day.

Yes, once your order ships, you’ll receive a tracking number via email so you can monitor its progress.

Contact us immediately. We’ll work with the courier to locate your package. If confirmed lost, we will discuss replacement or refund options.

You may return or exchange items within 14 days of receipt, provided the items are unused, in original condition with tags, and the packaging intact.

Contact our support team with your order number and reason for return. We’ll issue you a Return Merchandise Authorization (RMA) and provide instructions.

Return shipping costs are typically the customer’s responsibility. However, if the return is due to our mistake, such as receiving the wrong item or a defective product—we’ll cover the return shipping cost in full.

Once we receive and inspect the returned item, we’ll process your refund. It may take few more business days to appear back in your account, depending on your payment method.

Yes, we obsess over quality, cut, and comfort so you don’t have to.

Each product listing includes care instructions (wash cold, gentle cycle, hang dry, etc.). Please follow them to maintain the longevity of your garments.

Please contact us immediately with photos of the damage and your order details. We will either replace the item or issue a refund, subject to availability and evaluation.

You can check out as a guest, but creating an account provides extra benefits such as access to your order history, faster checkout, and exclusive discounts. We also send special email offers and promotions only to customers who have an account with us.

Yes, we use industry-standard security measures (SSL encryption, secure payment gateways) to protect your data. We respect your privacy and don’t share your info with third parties without consent.

We use cookies to improve user experience, store preferences, process checkout, and for analytics. You can adjust your browser settings if you prefer to limit cookies (though this may affect site functionality).

Subscribe to our newsletter and follow us on social media. You’ll receive early access, promotional codes, and styling inspiration.

Yes — we periodically offer clearance sales and limited-time promotions (e.g. up to 50% off select items).